Frequently Asked Questions
Everything you need to know about our home collections and services.
What is the typical shipping time for furniture and large items?
For smaller accessories, shipping usually takes 3-5 business days. For larger furniture pieces, delivery can take between 2-4 weeks depending on your location and the availability of our white-glove delivery partners.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination and the weight of the items in your cart.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be returned in their original packaging and in unused condition. Please note that custom-made furniture and wallpaper are non-refundable.
How do I care for my Ferm Living products?
Each product comes with specific care instructions. Generally, we recommend using a soft, damp cloth for cleaning and avoiding harsh chemicals on our natural wood, brass, and textile surfaces.
Are your products sustainably sourced?
Sustainability is a core value at Ferm Living. We prioritize the use of honest materials such as organic cotton, recycled polyester, and FSC-certified wood, and we work closely with artisans who follow ethical production standards.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.